Privacy Policy
Updated and Effective: April 16, 2026
Welcome! This Privacy Policy describes how D&R Auto Shippers ("we," "us," or "our") collects, uses, and protects your personal data when you visit our website at www.drautoshippers.net (the "Site") and use our vehicle transportation broker services. "You" or "your" means the individual accessing this Site and/or using our services.
Please read our Terms of Use to understand the general rules about your use of this Site. By accessing and using the Site, you agree that your use is governed by this Privacy Policy and our Terms of Use.
1. Personal Data We Collect
Data You Provide Directly
We collect personal data that you voluntarily provide to us, including:
- Contact information: name, email address, phone number, mailing address
- Vehicle information: year, make, model, condition (operable/inoperable)
- Shipping details: pickup and delivery locations, preferred dates, transport type
- Payment information: credit/debit card numbers (processed securely by Stripe), Zelle transaction details
- Communications: emails, chat messages, phone call records, and other correspondence with our team
Data We Collect Automatically
When you visit our Site, we automatically collect certain information about your device and usage, including:
- Device information: browser type, operating system, screen resolution
- Usage data: pages visited, time spent on pages, links clicked, referring/exit pages
- Network information: IP address, approximate geographic location
- Cookies and similar technologies: see Section 5 below for details
Data from Third Parties
We may receive data about you from third-party sources, such as lead generation partners or analytics providers, which we may combine with the data we collect directly.
2. How We Use Your Data
We use the data we collect for the following purposes:
- Provide services: process quotes, arrange vehicle transportation, manage bookings, process payments
- Communicate with you: send booking confirmations, shipping updates, payment receipts, and respond to your inquiries
- Improve our Site and services: analyze usage patterns, troubleshoot technical issues, and enhance user experience
- Marketing: send promotional offers and information about our services (you may opt out at any time)
- Security and fraud prevention: detect, investigate, and prevent fraudulent transactions and unauthorized access
- Legal compliance: comply with applicable laws, regulations, legal processes, or enforceable governmental requests
3. Disclosure of Data to Third Parties
We may share your personal data with the following categories of third parties:
- Motor carriers: we share necessary shipment details (pickup/delivery locations, vehicle information, your contact details) with the carriers assigned to transport your vehicle
- Payment processors: credit card payments are processed by Stripe, Inc. Your payment data is transmitted directly to Stripe and is subject to Stripe's Privacy Policy
- Analytics providers: we use Google Analytics to understand how visitors use our Site
- Service providers: third-party companies that perform services on our behalf, such as email delivery, hosting, and customer support tools
- Law enforcement: when required by law, subpoena, court order, or governmental request, or to protect our rights, property, or safety
- Business transfers: in connection with a merger, acquisition, reorganization, or sale of assets, your data may be transferred to the acquiring entity
We do not sell your personal data to third parties for their direct marketing purposes.
4. SMS/Text Messages
If you opt in to receive SMS or text messages from D&R Auto Shippers, we may send you transactional messages related to your booking, as well as promotional messages. You may opt out at any time by replying "STOP" to any text message. We do not share personal information collected through our SMS programs with third parties for their own marketing purposes.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to improve your experience on our Site:
- Essential cookies: required for the Site to function properly (e.g., session management, security)
- Analytics cookies: we use Google Analytics to collect anonymized data about Site usage. You can opt out by installing the Google Analytics Opt-out Browser Add-on
Most web browsers allow you to control cookies through their settings. You can set your browser to refuse cookies or alert you when cookies are being sent. Note that disabling cookies may affect the functionality of certain parts of our Site.
6. Data Security
We take commercially reasonable measures to protect your personal data from loss, misuse, and unauthorized access, disclosure, alteration, and destruction. These measures include encryption of data in transit (SSL/TLS), secure payment processing through Stripe, and access controls on our systems.
However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data. You use the Site and provide us your data at your own risk.
7. Data Retention
We retain your personal data for as long as reasonably necessary to fulfill the purposes for which it was collected, provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we will delete or anonymize it in accordance with applicable laws.
8. Your Rights and Choices
You have the following rights regarding your personal data:
- Opt out of marketing: you may unsubscribe from marketing emails by clicking the "unsubscribe" link in any marketing email. You may opt out of SMS by replying "STOP."
- Access your data: you may request a copy of the personal data we hold about you.
- Correct your data: you may request that we correct inaccurate personal data.
- Delete your data: you may request that we delete your personal data, subject to certain legal exceptions.
To exercise any of these rights, please contact us at contact@drautoshippers.net or call (508) 480-5000. We will respond to your request within the timeframe required by applicable law.
9. California Residents
If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), provides you with additional rights regarding your personal information:
- Right to Know: you may request that we disclose the categories and specific pieces of personal information we have collected about you.
- Right to Delete: you may request that we delete personal information we have collected from you.
- Right to Correct: you may request that we correct inaccurate personal information.
- Right to Opt-Out of Sale/Sharing: D&R Auto Shippers does not sell personal data for monetary consideration. However, certain sharing of data with analytics or advertising partners may constitute a "sale" or "share" under the CCPA/CPRA. You may opt out by contacting us.
- Right to Non-Discrimination: we will not discriminate against you for exercising any of your CCPA/CPRA rights.
To submit a request, contact us at contact@drautoshippers.net or call (508) 480-5000. We may need to verify your identity before fulfilling your request.
10. Children's Privacy
Our Site is intended for a general audience and is not directed at children under the age of 18. We do not knowingly collect personal data from children under 18. If we become aware that we have collected personal data from a child under 18, we will take steps to delete such data promptly.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of material changes by posting the updated Privacy Policy on this page with a new "Updated and Effective" date. Your continued use of the Site after any changes constitutes your acceptance of the revised Privacy Policy.
12. Contact Information
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
D&R Auto Shippers
157 Pearl St, Framingham, MA 01702
Email: contact@drautoshippers.net
Phone: (508) 480-5000