Terms of Service

Updated and Effective: April 16, 2026

Thank you for choosing D&R Auto Shippers for your vehicle's transport. By using our vehicle transportation broker services, you and the person or entity you represent accept all of the terms and conditions of service ("TERMS") stated herein. In the event of a conflict between these TERMS and those in any other document, including a motor carrier bill of lading, tariff or service guide, or any other documents, these TERMS will supersede and control as between you and D&R Auto Shippers. These TERMS cannot be modified by anyone except for D&R Auto Shippers.

1. Definitions

"Additional Services" means upgrades and additional services ordered by the Customer such as vehicle top-loading, guaranteed pick up date, enclosed transport, etc.

"Bill of Lading" means a document provided by the Carrier to the Customer at delivery documenting the details of the Shipment and its condition, Point of Origin, Destination and other details regarding the Order.

"Carrier" means a motor carrier of property, as defined at 49 U.S.C. §13102(14), duly licensed by State and/or Federal Department of Transportation.

"Carrier Form" means a receipt, inspection report, Bill of Lading, shipping order or similar document provided by the Carrier at Point of Origin and/or Destination.

"C.O.D." means collect on delivery or payment on delivery.

"Customer" means the individual, company or other entity, including its agents and representatives, ordering the transportation of Shipment.

"Customer's Agent" means an individual over the age of 18 designated by Customer to act on Customer's behalf.

"Destination" means the Shipment drop off location designated by the Customer or as later modified by mutual agreement.

"Inoperable" means a state or condition in which a Shipment cannot function or be driven for any reason including but not limited to its parts having been removed, altered, damaged or deteriorated.

"D&R Auto Shippers", "we", "us" or "our" means D&R Auto Shippers, its affiliates and subsidiaries. D&R Auto Shippers is a transportation broker as defined at 49 U.S.C. §13102(2), arranging for the transportation of freight through third party Carriers and is duly licensed by the Department of Transportation (DOT), and is registered with the Federal Motor Carrier Safety Administration (FMCSA) under Docket No. MC-1633282-B (USDOT 4224325). D&R Auto Shippers is not a Carrier.

"Order" means Customer's request for D&R Auto Shippers to arrange for the transportation of Customer's Shipment.

"Order Confirmation" means any written confirmation from D&R Auto Shippers to the Customer confirming the Customer's Order and other details.

"Point of Origin" means the Shipment pick up location designated by Customer or as later modified by mutual agreement.

"Shipment" means the Customer's property — an automobile or motorized vehicle — arranged for transportation in accordance with these TERMS.

2. Services

a. Upon Customer's request, D&R Auto Shippers will arrange for the transportation of Customer's Shipment by Carriers subject to these TERMS. D&R Auto Shippers reserves the right, in its sole discretion, to refuse or cancel any Order at any time.

b. D&R Auto Shippers' services are deemed completed when a Carrier has accepted Customer's Order.

c. Customer understands and accepts that D&R Auto Shippers (i) operates only as a transportation broker, (ii) is not a motor carrier or transporter, and (iii) does not hold itself out as providing the transportation of property.

d. Customer expressly understands and agrees that D&R Auto Shippers never takes custody or possession of, transports, or handles Customer's Shipment, or assumes any liability for the Shipment.

e. D&R Auto Shippers shall provide Customer with an estimated pickup and estimated delivery date; however, delays may occur due to weather or road conditions, government regulations, mechanical problems, and other causes beyond our control. D&R Auto Shippers cannot and does not guarantee delivery dates or times. Customer understands and accepts that D&R Auto Shippers is not responsible or liable for any losses or expenses caused by delays of any kind or for any reason.

3. Customer's Responsibilities

a. Accuracy of Information

Customer is solely responsible for ensuring the accuracy of all Order details including the description of the Shipment (year, make, model, body style, trim, etc.), Point of Origin, Destination, fees, and special instructions. Any changes or corrections may result in additional fees or cancellation of the Order.

b. Shipment Size and Condition

Customer must inform D&R Auto Shippers about the Shipment's size and condition at the time of booking and prior to the pick up date. If the Shipment is or becomes inoperable, is modified from OEM condition, or is oversized, the Carrier may charge additional fees or refuse to transport the Shipment.

c. Preparing Shipment

Customer is responsible for preparing the Shipment for transportation. Customer must either secure or remove all loose parts, fragile accessories, low hanging spoilers, etc. prior to shipment. Outside mounted luggage and racks must be removed. Shipment must be tendered to Carrier in operable condition with no more than a quarter tank of fuel.

d. Alarm

Customer must disarm any alarm system installed in the Shipment or provide clear instructions for disengaging it to the Carrier. In the event such alarm is activated during transit and there are no keys or instructions to turn it off, Carrier may silence the alarm by any reasonable means available and without recourse by Customer.

e. Personal Property

Customer may leave one suitcase or one bag carrying personal property which shall not exceed one hundred pounds (100 lbs.) and must be confined to the trunk or storage area of the Shipment. Customer must notify D&R Auto Shippers and Carrier of such personal property prior to loading. Customer is advised not to leave any negotiable instruments, legal papers, jewelry, money, or valuable articles in the Shipment. D&R Auto Shippers and Carrier are not liable for personal items left in the Shipment or for damage caused by excessive or improper loading of personal items.

f. Prohibited Items

Customer is expressly prohibited from loading any explosives, guns, ammunition, weapons, flammable products, live pets, live plants, contraband, drugs or narcotics, alcoholic beverages, and/or any illegal goods in the Shipment. Upon discovery, such prohibited items and/or the Shipment may be confiscated or disposed of by law enforcement or the Carrier, and the Order may be cancelled without any remuneration to Customer.

4. Customer Warranties

Customer warrants that Customer will comply with all applicable laws, rules, and regulations including but not limited to customs laws, import and export laws and governmental regulations. D&R Auto Shippers assumes no liability for any loss or expense due to Customer's failure to comply with this provision.

5. Pickup and Delivery of Shipment

a. Customer understands that a change to Point of Origin and/or Destination may be necessary due to municipal zoning restrictions, road conditions, road closures, low hanging trees, low hanging wires, narrow streets, or residential area restrictions.

b. If the Carrier is unable to access the Point of Origin or Destination, Customer agrees to meet the Carrier at an alternate location.

c. Customer must be present at the Point of Origin and Destination for the pickup and/or delivery of a Shipment, or designate a Customer's Agent if unavailable.

d. At the time of pickup, Customer or Customer's Agent agrees to (1) carefully inspect the Shipment with the Carrier for pre-existing damage, (2) note any pre-existing damage on the Carrier Form or Bill of Lading, (3) sign the Carrier Form or Bill of Lading, and (4) request a copy. Customer is urged to photograph the Shipment from all angles at the Point of Origin.

e. At the time of delivery, Customer or Customer's Agent agrees to carefully inspect the Shipment in the presence of the Carrier for possible transit damage and clearly note any new damage on the Bill of Lading. Customer is urged to photograph the Shipment from all angles prior to signing.

f. Customer's signing of the Carrier's Form or Bill of Lading at Destination without notation of any damage, regardless of lighting or weather conditions, will serve as confirmation that Customer received the Shipment in satisfactory condition and D&R Auto Shippers and the Carrier will have no further responsibility.

6. Carrier Responsibilities

a. Carrier shall (i) pick up and deliver Customer's Shipment as close to Customer's door or designated location as legally and safely possible, and (ii) transport the Shipment in a commercially reasonable manner.

b. Carrier may issue a Carrier Form, receipt or Bill of Lading at the Point of Origin and/or Destination. Customer agrees to read such documents carefully as they may constitute a contract of transportation between Customer and Carrier.

c. Customer understands and agrees that Customer may also be subject to the Carrier's terms and conditions of service, tariffs, rules or classification.

7. Fees and Payment

a. Customer agrees to pay all amounts due in full for each Order and any Additional Services as per the terms of the Order Confirmation and these TERMS without any offsets, chargebacks or reductions. Payment for D&R Auto Shippers' services is due when a Carrier accepts an Order.

b. Payment Methods. D&R Auto Shippers accepts the following payment methods:

• Zelle: Payments made via Zelle reflect the base quoted price (cash discount). This is the preferred payment method.
• Credit/Debit Card: Card payments are processed securely through Stripe and include a 5% processing surcharge above the base price.

c. All payments for the balance due to Carrier for C.O.D. must be made on or before the delivery of Shipment in the form of cash, certified funds, cashier's check or money order made payable to the Carrier. Customer WILL NOT use personal checks, debit or credit card when making C.O.D. payments to the Carrier.

d. Any outstanding invoices shall accrue an interest rate of one and a half percent (1.5%) per month and Customer shall be liable for all expenses incurred, plus reasonable attorney's fees, to collect any outstanding charges.

e. If Shipment is placed in storage due to Customer's refusal to pay the fees or accept delivery from the Carrier for any reason, the Shipment may be placed in storage at Customer's expense and subject to Carrier's lien for transportation charges until Customer pays in full.

8. Cancellation and Refund Policy

a. Customer may cancel an Order at any time at no cost or cancellation fees as long as the Order has not yet been accepted by a Carrier. If the Order is canceled for any reason after a Carrier accepts the Order — including Customer canceling, D&R Auto Shippers canceling due to Customer's breach of these TERMS, or Carrier being denied pick up of the Shipment — then the Customer agrees to pay a minimum of one hundred and ninety-nine dollars ($199.00) in cancellation fees as D&R Auto Shippers' services have been rendered at that point. Customer may be subject to additional cancellation fees including a dry run fee imposed by a Carrier.

b. Customer is entitled to a refund for only the unfulfilled portion of the services.

c. Cancellation of an Order by Customer must be submitted in writing via email sent to contact@drautoshippers.net. Cancellations made via telephone, text, chat or any other medium will not be accepted.

9. Loss, Damage or Delay Claims

a. D&R Auto Shippers is a property transportation broker and therefore is not and will not be liable for any cargo loss and damage claims for any reason.

b. If Customer has a claim for loss or damage to a Shipment, the party liable for all such claims is the Carrier, not D&R Auto Shippers. It is Customer's responsibility to file any claim directly with the Carrier who transported the Shipment.

c. If Customer decides to file a claim against the Carrier, Customer must promptly report such claim to D&R Auto Shippers, but in no event later than forty-eight (48) hours of the delivery, so that we may provide Customer with relevant documents regarding the Carrier.

d. Customer is informed that claims against motor Carriers are governed by federal law, the Carmack Amendment to the ICC Termination Act of 1995, 49 U.S.C. §14706. Customer is urged to seek independent legal advice on these laws in the event of a claim.

e. D&R Auto Shippers and Carrier are not liable for any cargo loss or damage caused by acts or omissions beyond our control including weather conditions, hail, storm or other acts of God, riots, strikes, political unrest, acts of terrorism, loose or broken parts of a Shipment, or personal items in the Shipment.

10. Indemnification

Customer agrees to indemnify, defend and hold D&R Auto Shippers and our affiliates, and our and their employees, officers and directors harmless from and against any and all losses, liabilities, damages, payments, settlements, judgments, penalties, fines, expenses (including reasonable attorneys' fees), and costs, brought by any person or entity, including damages for injury or death of persons and/or damage to property, arising from the acts or omissions of Customer, its agents, employees or representatives.

11. Disclaimer and Limitation of Liability

a. The total cumulative liability of D&R Auto Shippers for any and all claims and damages shall not under any circumstances exceed the total fees paid by Customer to D&R Auto Shippers for services under the respective Order Confirmation.

b. EXCEPT AS OTHERWISE PROVIDED HEREIN, D&R AUTO SHIPPERS MAKES NO WARRANTIES FOR ANY OF ITS SERVICES AND HEREBY DISCLAIMS ALL WARRANTIES OR REPRESENTATIONS, EXPRESSED OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR USE.

c. UNDER NO CIRCUMSTANCES WILL D&R AUTO SHIPPERS BE LIABLE OR RESPONSIBLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE, OR OTHER DAMAGES, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN ANY WAY RELATING TO A SHIPMENT OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

12. Arbitration

a. Arbitration. Any dispute, controversy, or claim between the parties arising out of or relating in any way to these TERMS, an Order, D&R Auto Shippers' services or any other Customer engagement with D&R Auto Shippers will be resolved by binding arbitration, rather than in court, except that Customer or D&R Auto Shippers (1) may assert claims in small claims court if the claims qualify, and (2) may bring suit in any court of competent jurisdiction to enjoin infringement or other misuse of intellectual property rights. The Federal Arbitration Act and federal arbitration law shall apply to this arbitration agreement.

At least thirty (30) days before beginning an arbitration proceeding, the initiating party must send an individualized letter by certified mail identifying the legal claims, the requested relief, and requesting arbitration. The arbitration will be conducted by JAMS Inc. ("JAMS") under its Streamlined Arbitration Rules & Procedures, or any successor, before a sole arbitrator. Payment of administration and arbitrator fees will be governed by the JAMS rules, except all filing fees will be paid by the filing party. Customer may choose to have the arbitration conducted by telephone, based on written submissions, or in person in the Commonwealth of Massachusetts.

b. Class Action Waiver. The parties each agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class or representative action. Customer waives all rights to bring claims on behalf of a class of persons; however, Customer may still bring an individual claim for public injunctive relief and in small claims court.

c. Enforceability. If this arbitration agreement is invalidated in whole or part, the parties agree that the exclusive jurisdiction described in the "Governing Law" section below shall govern any claim in court.

d. Jury Trial Waiver. If for any reason a claim proceeds in court rather than in arbitration, the parties each waive any right to a jury trial.

13. Governing Law; Jurisdiction

These TERMS shall be construed in accordance with Title 49, United States Code and be governed by the laws of the Commonwealth of Massachusetts without regard to any conflict of law principles. Further, the parties agree to the jurisdiction of a state or federal court in the Commonwealth of Massachusetts to resolve any dispute, claim, or controversy that relates to or arises in connection with these TERMS and that is not subject to mandatory arbitration under Section 12 above.

14. Miscellaneous

a. Nothing contained in these TERMS shall be construed to constitute either party as a partner, joint venturer, employee or agent of the other party. Neither party has any right or authority to incur, assume or create any warranty, liability or obligation in the name of or on behalf of the other party.

b. Customer may not assign any rights hereunder without D&R Auto Shippers' prior written consent. These TERMS are binding on and inure to the benefit of the parties and their respective successors and permitted assigns.

c. If any provision of these TERMS shall be adjudged by any court of competent jurisdiction to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these TERMS will otherwise remain in full force and effect.

d. These TERMS supersede all prior written or oral representations and constitute the entire agreement between Customer and D&R Auto Shippers. Customer warrants that Customer has read these TERMS in their entirety and by continuing with the transaction, fully understands and agrees to them.

e. Customer waives any claims or defenses based on Customer not having read, not knowing, or not understanding these TERMS.

f. The failure of D&R Auto Shippers to exercise or enforce any right or provision of these TERMS shall not operate as a waiver of such right or provision.

g. These TERMS constitute the entire agreement between Customer and D&R Auto Shippers and govern the terms and conditions of Customer's use of our services. Notwithstanding the foregoing, Customer may also be subject to additional terms and conditions, posted policies (including but not limited to the Privacy Policy), guidelines, or rules that may apply when Customer uses D&R Auto Shippers' services.

15. Contact

If you have any questions regarding these Terms of Service, please contact us:

D&R Auto Shippers
157 Pearl St, Framingham, MA 01702
Email: contact@drautoshippers.net
Phone: (508) 480-5000